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Privacy Policy


All conversations with Startup Guernsey remain confidential to the team at Startup Guernsey who regularly meet to discuss clients and decide if further contacts would be beneficial to that client.

On occasion, it may be deemed that a business should receive the support of one of our external advisors (Mentors). If the client is happy to receive that support, all further communication between the Client and the Mentor takes place outside of the auspices of the client service agreement with Startup Guernsey.

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The Detail


This privacy policy describes how the Guernsey Enterprise Agency LBG, trading as Startup Guernsey protects and uses the information you give to us when you work with us or use our website and online platforms.

Why this policy exists

Startup Guernsey gathers and uses certain information about individuals and their businesses in order to provide advice and support, information, products and services that are relevant to that individual and their business.

Collecting this information helps us:

  • understand how to help and support our clients
  • know what topics businesses are interested in hearing about
  • administer events and activities
  • make sure that the business community knows about all the forms of support that are available to them
  • provide statistics on the results of our service for the Department for Economic Development who fund our service.

This policy exists to explain how we store, protect and use this data.

How we use data we collect

Data that you give us will be used:

  • for our own internal records
  • to improve the products and services that we provide
  • to contact you in response to a specific enquiry
  • to send you information that you have asked for or which we think will be relevant to you

Sharing the data you give us

We will never share, lease, distribute or sell your information to third parties unless we have your permission or the law requires us to do so.

There may be occasions when we run an event that we will share your name and organisation with partners, speakers or other delegates. We will only do this when it is beneficial for the administration of an event or when sharing a list of participants will help with networking.

We may aggregate some of the data that you give us in order to show the impact that our support is having on the businesses we work with. If we do this, the data is processed and presented in a way that does not identify individuals or businesses.

How we collect and store data

We collect and hold data in a number of different ways and the following sections describe how we do this:

Via our website

Signing up to our regular emails and the New Entrepreneurs Business Club and other events via Eventbrite.

When you fill in our Client Service Agreement form or submit your details via our website, we will hold that information in order to send you information associated with the topic you have subscribed to. When we meet, we will ask you to agree that we can hold your personal information for this purpose as part of the sign-up process and utilise it for mailing purposes.

We use a third party provider called Mail Chimp to deliver our Newsletters and Emails. We gather information on email openings and link clicks to help us monitor and improve our newsletters and occasionally we may contact you to confirm that you wish to continue receiving communications from us. We also hold records on a system called Icomplete which enables us to collate statistics about the service we provide.

Cookies and online reporting tools

Our website is built on an Umbraco platform and we use Cookies and Google Analytics to collect standard internet log information. This gives us details of visitor behaviour patterns that enable us to assess which website pages are used most and how to improve the others. The information is processed in a way that does not identify anyone and we do not make any attempt to find out the identities of individuals visiting our site. You can find our cookie policy here.

Links from our site

Our website contains links to other third-party sites. We have no control over sites that are outside our own domain, so if you provide information to a website which we link to we are not responsible for its protection and privacy. 

On Social Media

We have a number of social media platforms where we interact with individuals who follow our sites or respond to our postings. We will engage with and respond to individuals who also have a presence on these platforms and all these interactions remain on the site on which they are posted. We use the analytics provided by these platforms in order to understand how our posts are engaging users.

Signing up for an event

We organise a continuous programme of events designed to give knowledge and advice to the business community and to promote best business practice. We use Eventbrite to take bookings for the events that we arrange. We will process details of your name, company and contact details for each event and store these in our customer database. We do not see, hold or retain any of your payment details.

Our clients and people who email or phone us

We receive email and phone enquiries from individuals who ask us for advice and information about running a business in Guernsey. In these cases, we enter into an email correspondence with individuals in order to provide the information they need. During this process, individuals may share commercially sensitive information with us about their business or business idea.

We also work on an ongoing basis with a portfolio of businesses based in Guernsey. We will meet in person and enter into email correspondence with business owners during which our clients share commercially sensitive information about their business with us.

We handle all commercially sensitive information as confidential information and will not share this with third parties unless we have your permission or the law requires us to do so.

The content of our email traffic and the documents that we receive are stored on an online Google platform. The data stored on this platform is encrypted but you should be aware that if we are corresponding with you via a platform that you use which is not encrypted then these emails and their attachments may not be protected in transit.

We use an online customer relationship management system called Icomplete to store information about our clients. This information helps us understand the advice and services that we are providing, how we can improve them and the difference that they are making. We will keep the information you give us for eleven years after our last contact unless requested to remove those details at any time.

Any information that you give us in hard copy, or which is printed by us in order to work with you, is kept in a secure draw or cupboard.

People applying to work with us 

From time to time we work with volunteer mentors. If you apply for a mentor role with us, all the information you provide during the recruitment process will only be used for the purpose of contacting you and progressing your application. We will not share any of the information you provide during the recruitment process with any third parties.

The information we ask for such as your name, contact details, work experience, qualifications, entitlement to work and referees, will be used to assess your suitability for the role you have applied for. It will be accessible to the recruitment team and the senior management team.

If you are successful the information you provide during the application process will be retained on our Icomplete system.

How we collect and store data

If you believe that any information we hold on you is incorrect, incomplete or you wish us to delete any information we hold, please write or email us at the address below with your request and the correct details. We will update our information promptly.

If you change your mind about receiving emailed information from us, you can easily do so by:

Unsubscribing from the next mailing you receive

Email us directly at [email protected] or call us on 01481 710043

Write to us at PO Box 149, St Peter Port, Guernsey, GY1 3JB

Access to your personal information

You may request details of the personal information we hold about you by making a ‘subject access request’ under the relevant Guernsey Data Protection Laws.

You need to make a request in writing to us at PO Box 149, St Peter Port, Guernsey, GY1 3JB and if we do have personal information about you we will respond by describing the information we have, telling you why we are holding it and what we do with it.

Data protection and security

Any personal information we hold about you is stored securely and processed under our data protection obligations as specified in the relevant laws.

We will always hold your information securely and have strong physical, electronic and managerial security safeguards to protect all the data we hold.

Changes to this privacy policy

We keep our privacy notice under regular review and this policy was last updated on 27th February 2019.

Further questions?

If you have any questions about our privacy policy please email us on [email protected] or write to us at PO Box 149, St Peter Port, Guernsey, GY1 3JB.